Refund policy
Refund Policy
At Kaleidoscopy, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.
Non-Refundable Items
The following items are non-refundable:
- Sale or clearance items
- Gift cards
- Downloadable digital products
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us before sending any items back.
Contact Us
If you have any questions about our refund policy, please contact us at support@Kaleidoscopy.store.